Refund policy

Please read our return and refund policy carefully :

Returns:

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To qualify for a return, your item must be in the same condition as you received it, unworn or unused, with tags and in its original packaging. You will also need your receipt or proof of purchase.

To make a return, please contact us at support@omydisc.com . If your return is accepted, we will send you a return label, along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us with any return-related questions at support@omydisc.com .

How can customers return products?

• By post

What are the return costs?

• No return postage

Conditions for products for which we authorize returns:

• New

Under what circumstances do we offer a return and refund

Defective product:

If you discover that your order is faulty, please email us at support@omydisc.com with photos of the faulty product and we will provide you with a returns label. Once we have followed up, we will immediately send you a replacement product.

Exchange:

We will only exchange defective or damaged products. If you need to exchange your product for the same product, please contact us by mail :support@omydisc.com . We will make the exchange free of charge.

Change of mind :

Change of mind is not acceptable.No returns or refunds will be processed.Please note: color, size and texture.

Cancel order:

We usually ship orders immediately,
Therefore, if you wish to cancel your order, please contact us immediately. We will send you a request to the order processing department, but we do not guarantee that it will be cancelled, nor do we guarantee that you will be able to return the order once you have received the product.
** All refunds will be issued upon receipt of the returned product, which may take up to 4 days to inspect. Customer satisfaction is very important to us.

Non-returnable items :

Gift cards
Custom orders
Downloadable software products
Certain health and personal care items
To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once we've received and inspected your return, we'll send you an e-mail to let you know that we've received your returned item. We will also inform you whether your refund has been approved or rejected.

If your request is approved, your refund will be processed and a credit will automatically be applied to your original credit card or payment method within a few days.

Late or missing refunds (if applicable)

If you have not yet received a refund, first check your bank account again.
Then contact your bank. It often takes some processing time before a refund is issued and appears on your account.
If you have done all this and still have not received your refund, please contact us.

Sale items (where applicable)

Only regularly priced items can be refunded. Unfortunately, sale items cannot be refunded.
Thank you for buying with confidence!

For further information:
If you have any further questions, please contact our customer service department at Email: support@omydisc.com